Warning: Before any product return request, you must follow the following procedure:
1 / Connect to your customer account on the site.
2 / Go to "Order history".
3 / Go to the details of your order
4 / Check the product you want to return.
5 / Leave a message in the message box: indicate the reason for your return: too small, too large, etc.
6 / Press the GENERATE RETURN button
Do not press send message as this does not save your return request.
Following this step, we will then validate your request within 48 working hours, you must then return to " My product returns" to print your return request and slip it into your return package.
You can then return your package by post by colissimo with signature by post to the address:
ONLY BY POST IN COLISSIMO SIGNATURE - DO NOT SEND THE PACKAGE TO A RELAY
24 Rue du Bois Briand
44334 NANTES CEDEX 3
7 / After posting your package, you then have 3 working days to send by email to firstname.lastname@example.org the tracking number of your package that the post office will give you (Proof of sending by colissimo). If we do not receive your return Colissimo number by email within 3 days, the return of your package will be automatically refused when it arrives at our depot.
- Please do not use shoeboxes as a parcel box. The box must return to our premises in good condition and not taped or with a bundle of colissimo on the shoebox. If this box returns damaged, the amount of 5 euros will be withdrawn from you upon reimbursement.
- Make sure that each shoe sole is not dirty with dust from your floor when trying on. If the soles come back dirty with dust, the amount of 5 euros will be withdrawn from you when reimbursed. Each product must return to our premises in the same condition as when it was received at your home.
You have a small piece of bubble to put in the box to wedge the shoes. The shoebox should then be wrapped by the large bubble wrap as a gift package. Then put the bubble wrapped box back into the opaque white bag.
Until when can I return my items?
You have 15 working days after receipt of your order to request a return of a pair. (Not used).
After your request to return a pair and the manager's agreement: You have 3 working days to return your pair to us.
After this date has expired, we will no longer accept its return.
Items must be returned new (never used), clearly indicating "the Sender" on the outside of your package. In your package, it is important to add your "Petits Souliers" RETURN document. Product returns are the responsibility of the customer .
How is the refund or exchange made?
ALL RETURNS ARE AUTOMATICALLY REFUNDED within 3 days.
FOR EXCHANGES: We automatically REFUND your return and invite you to place a NEW ORDER.
When reimbursing, an email will be sent to you indicating that a credit note has been made: This is to inform you of the posting of your Credit note invoice on your tab: "My credit notes", relating to your reimbursement (CB, Paypal or check). This is not a credit code.
We refund in the form of the payment method you used to pay: Check, Credit card via Paybox or Paypal.
Payment by check = reimbursement by check
Payment by card = reimbursement by card except for rechargeable virtual cards.
Rechargeable virtual card payment = reimbursement by credit code (The paybox does not give the possibility of crediting a rechargeable virtual card. Only the beneficiary of the card can load their bank card.).
Paypal payment: paypal refund (can take up to 15 days).
For payments in 3 installments free of charge by check: They are reimbursed only in the form of a credit code valid for one year. The 3 times free of charge by check is a subscription that cannot be canceled.
If you used a discount voucher when ordering, it will be automatically deducted when you refund.
THE ASSET CODE : they are valid for one year. You can find your credit code in the tab: "My Coupons".
Copy paste this credit code in your cart in the "PROMO CODE" box and click OK.
We do not reimburse the shipping costs (neither on the way, nor on the return). Shipping costs are always paid by the customer himself.
In the event of a partial refund of your order: If the amount of the purchase falls below 80 euros (by post), We will refund your pair and deduct the shipping costs of your order from the sum. (8.83 € - Colissimo France).
In the event of one or more product returns on your order: If you used a reduction voucher when ordering, it will be automatically deducted when you refund.
Any package refused in (with proof of signature on your part on the refusal of the package) and returned to our premises will not be refunded.
ATTENTION FOR ORDERS FROM ABROAD OUTSIDE EEC AND DOM TOM:
NO EXCHANGE OR REFUND.